Sources of Conflict

Almost all conflict trace its roots to three things:

  1. A disagreement over or lack of information
  2. A disagreement over assumptions or definitions
  3. Psychological biases (these can be personal or societal)

These conflict need to be handled differently.

The first two are relatively easy: Information needs to be free and clear and assumptions & definitions need to be identified and refined.

Number three is where it gets hard. Unfortunately, it is human nature to be biased. We all are.

And bias based challenges are harder to resolve. They require awareness and desire to work on the conflict from both sides. Sadly, the lowest common denominator -- the bias itself -- generally self perpetuates.

Next time you're facing a conflict, make sure you do everything to resolve #1 & #2 before you start attacking #3.

 

LeadershipRebecca Rapple